1. Introduction
LuiMuayThai ("we", "us", or "our") operates the website luimuaythai.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our ticket booking services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide directly
- Full name and contact details (email address, phone number)
- Payment information (processed securely via our payment provider)
- Booking preferences and ticket selections
Information collected automatically
- IP address and browser type
- Pages visited and time spent on site
- Device information and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your ticket bookings
- Send booking confirmations and e-tickets
- Provide customer support
- Send important updates about your bookings
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance — to fulfill your ticket booking
- Legitimate interests — to improve our services and prevent fraud
- Legal obligation — to comply with applicable laws including Thailand's Personal Data Protection Act (PDPA)
- Consent — for marketing communications (you may withdraw at any time)
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors — to securely process transactions
- Stadium partners — to validate and fulfill your tickets
- Service providers — who assist in operating our website under strict confidentiality agreements
- Legal authorities — when required by law or to protect our rights
6. Cookies
We use cookies to enhance your browsing experience. These include:
- Essential cookies — required for the website to function (e.g., cart, session)
- Analytics cookies — to understand how visitors use our site
- Preference cookies — to remember your settings
You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Booking records — 3 years after the event date
- Account information — until account deletion is requested
- Payment records — as required by financial regulations (typically 7 years)
8. Your Rights
Under GDPR and Thailand's PDPA, you have the right to:
- Access — request a copy of your personal data
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your data ("right to be forgotten")
- Restriction — limit how we process your data
- Portability — receive your data in a structured format
- Object — opt out of certain types of processing
- Withdraw consent — at any time, for consent-based processing
To exercise any of these rights, contact us at luimuaythai.content@gmail.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment data is processed through PCI DSS-compliant providers and is never stored on our servers.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., stadium websites, Google Maps). We are not responsible for the privacy practices of these sites and encourage you to review their policies.
11. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
12. International Transfers
Your data may be processed outside of Thailand by our service providers (e.g., cloud hosting, payment processors). We ensure appropriate safeguards are in place in accordance with applicable data protection laws.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: luimuaythai.content@gmail.com
- Phone: +66 84 5566336
- Address: Max Global Co., Ltd., No. 929/14 Setthakit 1 Road, Samut Sakhon 74000, Thailand
